SUPPORT CENTER
Frequently Asked Questions
Find answers to common questions about ordering, payments, T-shirts, candles, shipping, returns, and your account.
Ordering and Payment
Do I need an account to place an order?+
No, you can checkout as a guest. Creating an account is optional.
How can I pay for my order?+
We accept major credit cards via Stripe for candles. T-shirts do not require immediate payment; we review requests manually.
Is my payment secure?+
Yes, all payments are securely processed via Stripe, and your financial data is never stored on our site.
T-Shirt Orders
How do T-shirt requests work?+
T-shirts are request-based. You select the design, size, color, and quantity, submit your order, and our team will review and contact you to finalize the order.
Do T-shirts have a price listed?+
No, T-shirts do not have a public price. After review, we will confirm pricing and next steps.
How long will it take to get my T-shirt?+
Once approved, T-shirt production and shipping usually take 7–10 business days.
Candle Orders
What sizes do your candle packs come in?+
We offer three options: 1 pack, 2 pack, and 3 pack sizes.
When will my candle order ship?+
Candle orders typically ship within 2 business days after payment is confirmed.
Can I buy candles and T-shirts together?+
Yes! You can order candles immediately. T-shirts are reviewed separately, and that request will be processed after your candle payment.
Shipping and Delivery
Do you ship internationally?+
Yes, we ship worldwide. Shipping rates and times will be calculated at checkout.
How can I track my order?+
Once your order is shipped, we’ll send you a confirmation email with a tracking number.
How much does shipping cost?+
Shipping costs depend on your location and the size of your order. Rates will be displayed during checkout.
Returns and Exchanges
What is your return policy?+
We accept returns of unused candles within 30 days of delivery. T-shirt returns depend on approval, so please contact us if you need to make changes.
How do I initiate a return?+
Contact our support team at support@momroyalty.com to request a return, and we’ll guide you through the process.
Can I exchange my candle for?+
Yes, if the candle is unused, we can exchange it. Please contact us for details.
Account and Profiles
How do I create an account?+
Click the “Sign Up” button at the top right, then enter your name, email, and a password to create your account.
What if I forget my password?+
Click “Forgot Password” on the login page, and we’ll send you a password reset link.
Can I update my delivery address?+
Yes, once logged in, you can update your address in your account profile.
Coupons and Promotions
How do I apply a coupon code?+
During checkout, enter your coupon code in the “Apply Coupon” field, and the discount will be applied automatically.
Do you offer free shipping?+
Occasionally, we offer free shipping on orders over a certain amount. Check our promotions page or sign up for emails to stay informed.
Contact and Support
How can I contact customer support?+
You can email us at support@momroyalty.com or use the contact form on our Contact page.
Can I attach a file when I contact support?+
Yes, you can attach an image or video to your message, though it’s optional.
What are your customer service hours?+
Our support team is available Monday through Friday, 9 AM to 5 PM (local time). We respond to inquiries as quickly as possible.